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Associate, IT Credit Support Engineer (ION)

Jefferies Financial Group
Full-time
On-site
New York, New York, United States
$100,000 - $140,000 USD yearly
IT & Support
Description

The Associate would be part of Fixed Income Application Support team, interfacing with Credit Front Office users, notably the portfolio trading algorithm group within Fixed Income Trading. 

 

Responsibilities include: 

  • Respond to production system queries, exchange connectivity issues, and system outages. 
  • Identify root causes of production issues using languages and protocols like Python, SQL, and FIX, and collaborating closely with support and engineering teams to create solutions. 
  • Monitoring and maintaining the production environment, creating metrics and dashboards to oversee platform capacity/load, data quality, and overall system health. 
  • Developing and maintaining thorough documentation for all support processes, bug and enhancement tracking to ensure knowledge transfer and consistency in service delivery. 
  • Provide technical support to organizational stakeholders 
  • Participating in cross-functional projects aimed at improving stability or enhancing current features or developing new workflows. 
  • Communicate and collaborate with peer technology teams across the firm 

 

Qualifications:

  • 3+ years' of experience in Financial Services Technology. 
  • Experience in sell-side Capital Markets and supporting an algo trading desk highly desired. 

 

Preferred Skills:

  • Extensive experience with Python and SQL (highly desirable) 
  • Experience with Linux/Unix and Windows OS 
  • Strong problem-solving capabilities with ability to multi-task
  • Excellent communication, time management and project management skills. 

 

Primary Location Full Time Salary Range of $100,000 - $140,000.