IT Support

Vitesse’s aim is to be the treasury management partner of choice for the insurance industry.  

Formed in 2014 by a team of Proven FinTech entrepreneurs, Vitesse is an FCA regulated e-money and payments services business that provides global treasury and payment services to a range of insurers. Operating one of the largest domestic banking and payment networks in the world, Vitesse provides its customers direct access to more than 170 countries payment networks, covering over 100 currencies. Through a single integration, merchants gain access to in-country payment routing, resulting in significantly lower payment costs and much faster delivery.  

With now over 150 employees across its EU and London headquarters, £26m series B funding in 2022 and over £6bn in processed transactions, Vitesse is only just getting started.  Vitesse is collaborative, customer centric and we work with integrity whilst partnering with some of the biggest insurance leaders including Lloyds of London, ManyPets and Chubb.   

Vitesse takes huge pride in its company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and make a real difference. As the group continues to scale up, it wants like-minded humans to join it on this exciting journey.  

Vitesse Trust Company  

Vitesse currently supports its global client base and payments into the US as an offshore service provider. To support the next stage of its growth, Vitesse is now looking to establish a US entity (Vitesse Trust Company) and obtain a New York State Limited Purpose Trust Company License  which will enable Vitesse to better support its existing and future clients in the US.   

Vitesse plans to provide a custom treasury management and payments solution for the US insurance market and gives its business partners greater control of loss funds, improved claims settlement and significant settlement cost savings. 

THE ROLE 

Reporting to the Head of Support & Service Management, as End User Support Engineer you will provide support and maintenance for our corporate cloud technologies including our Office 365 / InTune estate, Azure AD and client workstations, laptops and other mobile devices.  The successful candidate would help maintain and provide support to these areas and their users.  This position requires attendance in Vitesse’s Holborn based office Tue, Wed, Thu of each working week. 

RESPONSIBILITIES

• To provide support to users both locally and remotely (UK, Europe & US).
• To log incidents and service requests and maintain relevant records (ticket management).
• To support the server, desktop and cloud-based O365 applications.
• To escalate complex or unresolved incidents.
• To ensure security controls are enforced.
• To execute periodic maintenance procedures.
• To develop further procedures as the company grows.
• To respond to alerts and assist in remediation.
• To maintain records, inform users about the process and advises relevant persons of actions taken

• Relevant Microsoft Office 365 experience.
• Intune endpoint management.
• Experience of Joiner / Mover / Leaver processes.
• Ordering and asset management of end user devices (laptops, screen etc).
• Liaising with internet, AV and hardware suppliers
• Previous Intune Autopilot and MDM rollout experience.
• Day to day support of Exchange and SharePoint online.
• Experience with using Office 365 Admin Centre and Entra.
• Windows and Mac Operating Systems.
• Awareness of Entra security groups and domains.
• Experience of working in IT Service Desk environments.
• Strong Windows Server and Windows client experience.
• Some knowledge of the principles of LAN hardware: Switches, Firewalls, Wireless Access points/controllers etc.
• Strong desktop support background.
• Ability to prioritise work and meet deadlines.
• Willingness to work outside of normal office hours on occasion to fix issues and perform maintenance (Potential cover to support our US colleagues).
• Strong abilities for creating and following procedures, and general diligence in maintaining processes.

• 2 days of volunteering leave
• Recruitment referral fees of $1,000
• Medical Insurance
• Basic life & AD&D insurance
• Access to our mental health therapy partner Oliva wellbeing platform.
• Sabbatical – after 5 years
• Addition day’s annual leave
• Sick Leave – 5 days
• Annual leave – 20 days
• Maternity leave
• Paternity leave
• Voluntary Critical Illness and accident Insurance (employee paid)
• Employee Assistance Program
• Ongoing learning & development
• Commuter Benefits

Offering $145k-$175k

We offer a hybrid work approach with 3 days in the office. 

We are an Equal Opportunity Employer  

We are committed to creating an inclusive environment that enables everyone to perform at their  best, where we recognise the rights of all individuals to mutual respect and where there is an   unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.