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IT Support Technician/Help Desk - English/Japanese

Cinter Technology Services
Full-time
On-site
New York, New York, United States
$25 - $35 USD hourly
IT & Support

Job Details

  • Job Title: IT Support Technician/Help Desk
  • Working Location: New York, NY 10022
  • Working style: Onsite
  • Employment Type: Long Term Contract 
  • Houlry: $25-35 per hour
  • Language: Japanese

Key Responsibilities:
  • Provide technical support to end-users through phone, email, or in-person, troubleshooting problems and handling hardware/software installations.
  • Maintain user manuals and documents to improve processes and solutions.
  • Monitor and support server administration.
  • Oversee network maintenance, including desktop support, software installation, and troubleshooting.
  • Manage server administration, user accounts, and basic troubleshooting.
  • Prioritize and escalate issues to the appropriate support teams when needed.
  • Provide IT training to users and participate in IT projects.

Required Qualifications & Skills:
  • At least 2 years of experience in end-user support, including Windows-based LAN/WAN/Remote Access.
  • Proficiency in English and Japanese, with strong written and verbal communication skills.
  • Experience managing and troubleshooting iOS devices, Conference Systems, MS Surface, and HP laptops.
  • Strong knowledge of business software: Windows OS, Office365, Adobe Acrobat, WebEx.
  • ITFL Foundation, A+, Network+, Microsoft certifications, or other IT vendor certifications are a plus but not required.
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