IT Support Specialist
EastersealsWhat You'll Do
As IT Support Specialist, will provide technical assistance to end-users, troubleshoot hardware/software issues, install/configure systems, maintain networks, document incidents and ensure minimal downtime.
Your responsibilities will include:
Providing technical assistance to end-users
Troubleshooting hardware/software issues
Installing and configuring systems
Maintaining networks
Documenting incidents and ensuring minimal downtime
Executing IT projects
Accountability for various technical resources and deliverables
Supporting and advancing process improvement
Documenting updated IT procedures within the Helpdesk support model
Technical and Procedural Documentation
Delivering IT support excellence
Multitasking on various IT projects
Relationship building with departmental and program managers
Performing other related duties as assigned
You're a great fit for this role if you have:
Bachelor’s degree (BA or BS) in business, computer science or related field
3+ years previous experience supporting relevant technologies and systems or the equivalent combination of experience, education or certifications
Microsoft Certifications relevant to current technology and systems
Strong Microsoft Office skills with advanced knowledge of Microsoft Excel are a plus
Knowledge and in-depth understanding of Helpdesk and support metrics
Strong organizational, presentation and project management skills
Ability to maintain the highest level of confidentiality, integrity and ethical standards
Ability to navigate complex and/or difficult situations and bring about positive resolutions (within the scope of responsibilities)
Excellent verbal and written communication skills
Compensation
- $55,000 - $60,000
Who We Are
The Fedcap Group is a family of companies that provides programs and services that change the lives of people facing barriers to economic and social wellbeing. We help individuals move toward independence as valued members of their communities and in the workplace.
The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.