IT Support Specialist

About Green Ivy Schools

Green Ivy Schools are a forward-thinking network of independent schools located in Lower Manhattan’s Financial District. Our mission is to provide a dynamic, innovative, and nurturing environment where students from toddlers through middle school build confidence, curiosity, and compassion. With a strong emphasis on multilingual immersion, sustainability, and global awareness, we empower children to think critically, act responsibly, and thrive in an interconnected world. At Green Ivy, every child is recognized as a unique learner and supported to grow academically, socially, and emotionally in a joyful, inclusive community.

Your Role:  IT Support Specialist, Tier 1

As the IT Support Specialist Tier 1 you will serve as the primary contact for technology support across our school system. You will be responsible for providing in-person and remote support to teachers, staff, and administrators. You will ensure that Apple devices, classroom technology, and school networks run smoothly and reliably. You will troubleshoot, repair, and deploy technology solutions that keep our learning environments operating effectively. This role requires patience, communication, and technical expertise to support a community of educators and learners from preschool through middle school.

Job Responsibilities

End-User and Classroom Support: You are the first line of support for our learning community.

• You provide timely and effective IT support for teachers, staff, and students both in person and remotely
• You train and guide staff on the use of Apple hardware, software, and classroom technology
• You resolve user issues calmly and with clear communication

Device Deployment and Management: You ensure every user has reliable and secure technology.

• You install, configure, and repair Apple devices including MacBooks and iPads
• You deploy and manage devices across the school system using JAMF or other MDM tools
• You coordinate with vendors for warranty service and parts replacement

Network and Systems Support: You keep our users connected.

• You troubleshoot wired and wireless connectivity issues to minimize downtime
• You assist with installation and configuration of network hardware
• You manage user accounts, passwords, and permissions securely

Operational Technology: You keep classrooms running smoothly.

• You install and troubleshoot printers, copiers, and classroom AV equipment
• You document and track support tickets, recurring issues, and solutions
• You ensure technology compliance, safety, and asset tracking across campuses

Supporting School Life: You help maintain smooth operations.

• You support school safety drills
• You may have lunch and/or arrival duties 

AREAS WHERE YOU SHINE

• You are approachable and patient: You are thoughtful in your interactions and enjoy helping users of all ages and skill levels feel supported
• You are an outstanding communicator: You explain technical issues clearly and kindly to non-technical users
• You have amazing problem-solving skills: You see technical challenges as opportunities to make systems better and stronger
• You have a can-do attitude: You thrive in a dynamic environment and are flexible, adaptable, and willing to help wherever needed
• You love being part of a school community: You find joy in supporting educators, students, and families in a collaborative, mission-driven environment

BENEFITS

• Medical, Dental, and Vision Insurance, 401K with 4% matching and more
• Paid time off and school holidays
• Supportive, mission-driven team environment
• Opportunities for professional growth and development

Green Ivy Schools is an Equal Opportunity Employer

Green Ivy Schools embraces diversity and inclusive hiring practices. Employment at Green Ivy is open to all without regard to race, color, age, religion, sex, marital status, national origin, ancestry, political affiliation, sexual orientation, gender identity or expression, disability, veteran status, or any other status protected under federal, state or local law.

YOUR EXPERIENCE AND EDUCATION INCLUDE

• At least 3 years of IT support experience
• Bachelor’s degree in a related field OR 5 years of equivalent experience
• Strong knowledge of Apple hardware, software, and operating systems
• Excellent problem-solving and organizational skills

Preferred

• Apple ACMT certification
• Experience with JAMF or other MDM systems
• Background in mass device deployment and management
• Hands-on experience repairing Apple products
• Familiarity with preschool, elementary, or middle school environments
• Ability to resolve network-related issues