IT Support Specialist - HQ

What You’ll Do

As an IT Support Specialist, you will be working in a fast-paced environment, providing an array of IT technical support and desktop assistance to our staff in New York City and the surrounding area. You will be responsible for responding to a variety of support requests such as trouble-shooting applications, OS installs, system upgrades, password resets, and iOS support. You will carry out physical on-site support and configuration or inspection of products and services. In addition, you will provide support and training for a variety of new and existing technologies to various internal departments.

Your Responsibilities Will Include:

• Delivering IT support excellence
• Accountability for various technical resources and deliverables
• Excellent verbal and written communication skills
• Supporting and advancing process improvement
• Documenting and/or updating IT procedures
• Mounting, racking, installing and supporting a complex Data closet to include switches, routers, and access points.
• Working with ISPs to coordinate new installs, moves, and terminations.

You’re a great fit for this role if you have:

• Bachelor's (BA or BS) in business, computer science, or equivalent experience.
• Microsoft Certifications relevant to the current technology and systems
• 3+ years of previous experience supporting relevant technologies and systems or the equivalent combination of experience, education, or certifications
• A+, Network+ (a plus, but not required)

Compensation & Benefits

• Compensation:  $26.44-$31.25/hr
• Benefits
  • Health insurance (Medical, Dental, Vision)
  • Paid time off (Vacation, Sick, Floating)
  • Retirement plan 403(b)
  • Flexible Spending Account (FSA)
  • Commuter Benefits
  • Life/Accident insurance
  • Short-term Disability Insurance
  • Long-term Disability Insurance
  • Employee Assistance Plan (EAP)

Hours: 10AM - 7PM EST

Who We Are

The Fedcap Group is a family of companies that provides programs and services that change the lives of people facing barriers to economic and social wellbeing. We help individuals move toward independence as valued members of their communities and in the workplace.

Website: https://fedcapgroup.org

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.