IT Support Technician
Location: The Riverside Church in the City of New York (New York, NY)
Reports to: Director of IT
Department: Information Technology (IT)
Schedule: Monday to Friday, 9am-5pm
Salary Range: $55,000 to $65,000
Date: July 2025
Job Summary:
To provide technical support to the Information Technology Department and to act as the IT Support Technician for all service requests.
Essential Job Responsibilities:
- Serves as the primary contact for all technology requests internally.
- Provides expert technical assistance for all technology requests on hardware and software related issues including phones, printers, PCs.
- Supports the rollout for PC upgrades.
- Supports the testing and installation of new and upgraded application software, ensuring minimum interruption to network users.
- Ensures the timely documentation of all service related issues and requests.
- Behaves as Tier I technical support.
- Participates in cost-effective productivity improvement projects.
- Participate and implement projects as instructed by IT Manager.
- Manages network copiers to ensure up time and provides hands-on technical support and troubleshooting with associated vendors.
- Works with Mail Room to ensure all copier equipment has sufficient stocking levels of associated supplies.
The Help Desk Technician is responsible for:
- Installing and configuring software, hardware and network devices.
- Monitoring system performance and troubleshooting issues.
- Ensuring the security and efficiency of IT infrastructure.
- Identifying and addressing any desktop, network, or technology based issues.
- Must be comfortable working with network switch configuration, and networking device replacement and configuration throughout the building.
- Requires availability for on call/off hours support issues.
- Responsible for answering the help phone line and email address in a timely fashion. They must be able to provide over the phone and in person support for technology issues and questions.
- Must be able to work with support vendors to address issues as they arise. The employee must have a working knowledge of Windows and Macintosh desktop configuration tools and methodologies. The position must have familiarity with active directory and GPO.
- Must be comfortable with cloud based solutions and must have a willingness to support cloud based applications that will be new to them.
The position is a 9:00 AM to 5:00 PM position for 5 days a week. The work schedule for the position is subject to change, based on management discretion and the church’s support needs.
Experience and Education Requirements:
- 2 – 3 years of Windows network experience.
- 2 – 3 years of desktop support and PC configuration experience.
- Experience configuring and installing MS Outlook, MS office, and Adobe Creative cloud is a plus.
- Experience using Raiser’s Edge and MS Dynamics GP is a plus.
- A+ and N+ certifications are a plus.
- Knowledge of Windows desktop and MS Office suite of products particular focus on Word and Excel.
- Basic knowledge of PC, Server and Network hardware required.
- Strong interpersonal skills with the ability to work cooperatively in a demanding user environment.
- Excellent communication skills both written and verbal.
- Demonstrated ability to prioritize multiple tasks to meet deadlines.
- Excellent customer service skills required.
- Strong critical thinking and problem solving skills required.
TRC is an Equal Opportunity Employer. No employee or applicant for employment shall be discriminated against in any term or condition of employment because of race, color, religion, national origin, sex, age, sexual orientation, or any other characteristic protected by law. We are constantly striving to make our organization anti-racist. Diversity, equity, and inclusion are core values. As an employee, you become part of that mission.
No relocation or sponsorship provided.