Junior IT Support

About Blooming Health

Blooming Health is an AI-powered Social Care Agent platform helping healthcare organizations turn social care solutions into real health outcomes for underserved populations. We identify and address social barriers to care, connect members to trusted community partners, and guide them through preventive health actions—by text, voice, or email, in 80+ languages. Our platform supports 1,000+ community organizations across 25 states, helping millions of people access the services they need to stay healthy. We don’t just offer software—we deliver impact.

About the Role

We’re seeking a Junior IT Support Specialist to join Blooming Health’s growing team. This role is ideal for an early-career IT professional who enjoys hands-on technical support, thrives in a collaborative environment, and is eager to grow their skills in a fast-scaling healthcare technology company.

This is a hybrid role based in NYC. Candidates must be within commuting distance of the New York office and able to be onsite at least one day per week, with 2–3 days preferred.

You’ll support Blooming Health’s internal teams by ensuring reliable, secure, and compliant IT operations across hardware, software, and systems.

Location

NYC | Hybrid (1 day minimum onsite, ideally 2–3 days/week)

Compensation & Equipment

• Salary: Minimum $67,000; up to $75,000 with relevant certifications

• Tech Provided: Laptop and mobile phone

Key Responsibilities

Technical Support

• Provide day-to-day IT support to employees, assisting with hardware, software, mobile, and network issues to ensure smooth operations.

• Support remote and onsite staff, including mobile device troubleshooting (company phone provided for responsiveness and on-call needs).

Compliance & Security Support

• Support IT compliance monitoring efforts as assigned, ensuring adherence to company IT policies, data protection standards, and industry regulations.

• Assist with implementing and maintaining security controls, including antivirus tools, firewalls, access controls, and endpoint security.

Incident Response & System Maintenance

• Troubleshoot and resolve IT incidents promptly, escalating complex issues when required.

• Perform routine system maintenance, including software updates, patches, backups, and device configuration.

Documentation & Audits

• Create and maintain IT documentation, procedures, and compliance-related records to support audits and internal reviews.

Asset Management

• Track, maintain, and report on IT assets (hardware, peripherals, mobile devices).

• Manage asset records within JustWorks HRIS, ensuring alignment with People Ops processes.

Cross-Functional Collaboration

• Partner with People Ops, Legal, and Business Operations on technology integrations, onboarding/offboarding, and special projects as assigned.

What We’re Looking For

• 1–3 years of experience in IT support, help desk, or junior systems administration.

• Strong working knowledge of common operating systems, hardware troubleshooting, and SaaS tools.

• Familiarity with IT security best practices and compliance concepts (HIPAA awareness is a plus).

• Experience supporting mobile devices and distributed teams.

• Strong documentation habits and attention to detail.

• Clear communication skills and a service-oriented mindset.

• Comfortable working in a fast-paced, growing environment with evolving needs.

Nice to Have:

• IT certifications (CompTIA A+, Network+, Security+, or similar).

• Experience with HRIS platforms such as JustWorks.

• Exposure to healthcare, health tech, or regulated environments.

Why Join Blooming Health

• Be part of a mission-driven company improving access to healthcare and social services.

• Work closely with cross-functional teams in a collaborative, supportive environment.

• Clear growth path as the company scales its IT and security infrastructure.

• Competitive compensation and hands-on exposure to meaningful projects.

Don’t just hit apply. We want to hear more about you. Along with your resume, include a brief note answering:

• What interests you about IT support in a healthcare technology company?

• What are you hoping to learn and grow into in your next role?

Learn more about our mission at www.gobloominghealth.com.