Technical Program Manager - Infrastructure and Security Engineering
Aircall
Full-time
On-site
New York Office, New York, United States
Cybersecurity
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.
We are hiring a Technical Program Manager (TPM) to drive the delivery of complex infrastructure and security initiatives in a fast-moving SaaS environment. This role sits at the intersection of engineering execution, risk management, and operational excellence.
You will ensure programs move quickly and predictably while maintaining high standards for reliability, security, and quality. You are comfortable operating with incomplete information, making trade-offs visible, and unblocking teams without adding process drag.
Key Responsibilities:
- Program Execution & Delivery
- Own end-to-end delivery of infrastructure and security programs (e.g. platform resilience, cloud migrations, IAM, compliance readiness, incident response improvements).
- Translate high-level goals into clear delivery plans, milestones, and dependencies.
- Drive execution across multiple engineering teams, functions, and stakeholders.
- Identify risks early and actively manage mitigation plans.
- Keep delivery moving without heroics or last-minute surprises.
Agility & Decision Making:
- Enable fast, informed decision-making by presenting clear options, trade-offs, and recommendations.
- Operate effectively in ambiguous environments where priorities shift and data is imperfect.
- Adjust plans pragmatically while protecting delivery commitments and quality bars.
- Escalate decisively when risks threaten security, reliability, or timelines.
Quality, Reliability & Risk:
- Ensure that delivery plans adhere to operational excellence, security best practices, and reliability standards.
- Balance speed with appropriate controls (change management, testing, rollout strategies).
- Partner with engineering to prevent operational debt, not just deliver features.
- Ensure learnings from incidents and audits translate into real improvements.
Stakeholder Alignment & Communication:
- Act as the single point of accountability for program status and delivery health.
- Communicate clearly and concisely with engineering, product, leadership, and non-technical stakeholders.
- Provide transparent status reporting focused on outcomes, risks, and decisions—not activity.
- Align teams without relying on authority or heavy process.
What Success Looks Like:
- Projects ship on time, with fewer surprises.
- Engineering teams stay focused on building, not coordinating.
- Leadership has confidence in the delivery forecasts.
- Security and reliability improve without slowing the organisation down.
- Trade-offs are explicit and intentional, not accidental.
Required Experience:
- 5+ years experience in Technical Program Management, Engineering Program Management, or similar roles.
- Proven experience delivering infrastructure, platform, or security programs in a SaaS or cloud-native environment.
- Strong understanding of cloud architectures (AWS, GCP, Azure), distributed systems, and modern SDLC practices.
- Experience working with SRE, Infrastructure, and/or Security Engineering teams.
- Track record of managing cross-team dependencies and complex technical initiatives.
- Strong technical fluency; able to engage deeply with engineers without needing to write production code.
- Leverage AI tools to aid decision-making and productivity
- Excellent execution and organizational skills.
- High judgment in prioritization and risk management.
- Clear, concise written and verbal communication.
- Comfort operating with ambiguity and limited structure.
- Bias toward action, ownership, and outcomes.
Preferred Experience:
- Experience supporting compliance efforts (e.g. SOC 2, ISO 27001, SOX).
- Background in engineering, SRE, or security.
- Experience scaling delivery practices in growing SaaS organizations.
$160,000 - $220,000 a year
This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💵 Competitive salary package & equity
🏨 Medical, dental, and vision insurance is 100% covered
📈 401k plan with company matching!
✈️ Unlimited PTO — take the time you need to come to work feeling great!
⭐️ Wellness, commuter, and childcare reimbursements
💚 Generous parental leave policy
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.